Privacy Policy

Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create a profile, participate in events, or contact us for support. This may include:

• Name and contact information
• Profile information and photos
• Event participation data
• Communication preferences
• Age and gender identity (for matching purposes)
• Interests and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Facilitate connections at events
• Send you important updates and notifications
• Improve our platform and user experience
• Ensure the security of our services
• Provide customer support
• Comply with legal obligations

3. Data Retention and Deletion

Event Data

User Profiles: All user profiles, photos, and personal information are automatically deleted within 24 hours after the event ends.

Chat Messages: All chat messages and conversations are permanently deleted within 24 hours after the event ends.

Match Data: Like/match information is deleted within 24 hours after the event ends.

Backup and Recovery Data

Backup Retention: Any backup copies of event data are retained for a maximum of 7 days for disaster recovery purposes, after which they are permanently deleted.

System Logs: Technical logs and system data are retained for up to 30 days for security and debugging purposes.

Analytics and Usage Data

Aggregated Analytics: Anonymous, aggregated usage statistics are retained for up to 2 years to improve our services. This data cannot be used to identify individual users.

Performance Metrics: App performance and error data are retained for up to 90 days for service improvement.

Admin and Business Data

Event Information: Event details, locations, and administrative information are retained for up to 3 years for business records and legal compliance.

Client Information: Business client contact information and event history are retained for up to 5 years for business relationship management.

Admin Accounts: Administrator account information is retained until the account is deleted or the administrator requests deletion.

Legal Compliance and Data Retention

Legal Requirements: We may retain certain data for longer periods when required by law, regulation, or legal proceedings.

GDPR Compliance: Under GDPR, you have the right to request deletion of your personal data. We will process deletion requests within 30 days.

CCPA Compliance: California residents have the right to know what personal information is collected and request deletion. We will respond to CCPA requests within 45 days.

Data Subject Rights: You may request information about your data, request corrections, or request deletion by contacting us at contact@hookedapp.com.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations (see Third-Party Services section)

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for all data transmission
• Encryption of data at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure data centers and infrastructure

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of certain communications
• Lodge a complaint with supervisory authorities
• Data portability (receive your data in a structured format)
• Object to processing of your data

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

8. Third-Party Services and Data Processors

Our app uses the following third-party services to provide our functionality. Each service has its own privacy policy and data handling practices:

Firebase (Google LLC)

We use Firebase services for:

• Authentication: User login and account management
• Firestore Database: Storage of event data, user profiles, and messages
• Cloud Storage: Storage of user profile photos
• Cloud Functions: Backend processing and automation

Firebase's privacy policy can be found at: https://firebase.google.com/support/privacy

Sentry (Functional Software, Inc.)

We use Sentry for:

• Error Monitoring: Tracking and fixing app crashes and errors
• Performance Monitoring: Monitoring app performance and user experience

Sentry's privacy policy can be found at: https://sentry.io/privacy/

Expo (Expo, Inc.)

We use Expo services for:

• App Development: Cross-platform app development framework
• Push Notifications: Sending notifications to users
• Image Picker: Camera and photo library access

Expo's privacy policy can be found at: https://expo.dev/privacy

Data Processing Agreements

We have data processing agreements with these third-party services to ensure they handle your data in compliance with applicable privacy laws and our privacy standards.

Third-Party Websites

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

13. Privacy Policy Version History